Islamic Help

Text to Donate Terms and Conditions

Islamic Help - Text to Donate

Updated: 18th February 2025

Thank you for supporting Islamic Help. We are dedicated to delivering sustainable solutions that empower those in need.

Our appeal runs until 30th March 2025. Any text donations made from 24th February 2025 onward will be allocated to Islamic Help - Rebuild Gaza.

How to Donate via Text

You can donate quickly by texting a keyword to the designated donation number.

• Text GAZA to 70810 to donate £10.

• The donation amount depends on the keyword and short code used.

• Standard network message charges apply.

Terms & Conditions - FAQs

How can I donate?

Simply text the relevant keyword to the specified short code. For example, texting GAZA to 70810 will donate £10. Standard network charges apply.

How is my donation processed?

• The donation amount plus standard message charges will be deducted from your Pay-As-You-Go credit or added to your monthly phone bill.

• A confirmation message may take time to arrive.

I don’t recall making this donation. What should I do?

If you see a charge from Islamic Help, it means you donated via text. If you don’t recognize the transaction, contact your mobile network provider or reach out to us.

Why didn’t my donation go through?

• The daily limit for text donations from a single number is £40.

• If you attempt to donate beyond this limit, the donation will not be taken but you will be charged your standard network message rate

• If you have insufficient credit, the donation will fail

• Some networks allow spending caps, check with your provider if your message fails to send.

• Donations made outside the campaign period will not be processed but you will be charged your standard network message rate

If you encounter issues, you can donate online at: www.islamichelp.org.uk/donate

Can I donate from the Channel Islands or Isle of Man?

Currently, donations via text are not available for Channel Islands or Isle of Man numbers.

Refunds & Complaints

How do I request a refund?

• Email info@islamichelp.org.uk or call 0121 446 5682 (Mon-Fri, 09:00 – 17:00).

• Standard landline/mobile rates apply.

• We may verify your request before processing the refund.

• Refunds will be issued to your phone bill or as credit. If this is not possible, we will arrange a BACS transfer.

How do I make a complaint?

• Email: info@islamichelp.org.uk

• Post: Islamic Help, 19 Ombersley Road, Birmingham, B12 8UR, England

• Call: 0121 446 5682 (Mon-Fri, 09:00 – 17:00)

If you are dissatisfied with our response regarding text donations, you may ask for more inftothe Phone-paid Services Authority (PSA).

• Your mobile number and donation details will only be used to process your donation, provide receipts, and manage refunds.

• If you do not Gift Aid your donation, your data will be retained for 2 years.

• Your information may be shared with HMRC, auditors, or authorized third parties.

• Data is retained following the PSA Code of Practice.

For more details, refer to our Privacy Policy (https://islamichelp.org.uk/privacy-policy) on our website.

Full Terms & Conditions

1. You must be 16 years or older to donate.

2. Donations are only available from UK mobile networks (excludes Channel Islands and Isle of Man).

3. Donations are independent of challenge-based events (e.g., fundraisers).

4. Mobile networks waiving charges so full donation value goes to Islamic Help:

o Three, Virgin Media O2, EE, Vodafone, Sky

o No VAT is charged on these donations.

5. Donations must be made within campaign dates.

6. Confirmation texts may take time to arrive; repeat donations result in additional charges.

7. Gift Aid allows Islamic Help to claim 25p extra per £1 donated. Follow-up texts may be sent to confirm eligibility.

8. If you mistakenly text “GIFT” or “GIFT AID,” you may receive a correction message.

9. If you use an incorrect keyword, your donation may still be processed if it is reasonable to assume intent.

10. A daily donation cap of £40 per mobile number applies.

11. Alternative donation methods: Visit www.islamichelp.org.uk.

12. Islamic Help is not responsible for technical failures affecting donation processing.

13. To block text donations from your child’s phone, contact your mobile provider.

14. Text donations are processed by Fonix PLC, 23 Heddon Street, London, W1B 4BQ.

15. Islamic Help Charity No: 1160490 (England & Wales).

16. Terms may change without notice; English & Welsh law applies.

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